Information we collect
When you place an order or contact us, we collect the details needed to fulfil your order and serve you well.
- Contact details — your name, phone number, email address and delivery address.
- Order details — products purchased, quantities, payment method and order history.
- Payment information — for Cash on Delivery orders no card details are collected; for online payments, card details are processed securely by our payment partners and are never stored on our servers.
- Device and usage data — browser type, pages visited and general location, collected through cookies and analytics tools.
How we use your information
- To process, pack and deliver your orders.
- To confirm your order, arrange Cash on Delivery and share delivery updates.
- To respond to your questions, requests and complaints.
- To improve our products, website and shopping experience.
- To send occasional offers and updates — only where you have chosen to receive them, and you may unsubscribe at any time.
How we protect your data
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. Access to personal data is limited to team members who need it to serve you.
No method of transmission over the internet is completely secure, but we work continuously to keep your information safe.
How long we keep your data
We keep your information only for as long as needed to fulfil orders, meet legal and accounting requirements, and resolve any disputes. When it is no longer required, it is securely deleted or anonymised.
Your rights and choices
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete details.
- Ask us to delete your information where we have no legal obligation to keep it.
- Unsubscribe from marketing messages at any time.
To exercise any of these rights, simply email support@quettamart.com — we will respond as quickly as possible.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.
Quetta Mart
Questions about this policy?
Our team is happy to help — reach out any time and we will get back to you as soon as possible.
