7-day easy returns
You may request a return or replacement within 7 days of delivery. After 7 days, we unfortunately cannot accept a return request.
Report any issue within 7 days of delivery with your order number and a photo — we handle the rest.
What can be returned
Because our products are food items, we cannot accept returns of opened or partially consumed packs for change-of-mind reasons — this protects the hygiene and safety of every customer.
- Products that arrived damaged, leaked or spoiled in transit.
- Wrong or missing items compared to your confirmed order.
- Unopened, sealed packs in their original packaging.
What cannot be returned
- Opened or partially used packs (unless the product itself is faulty).
- Items damaged due to improper storage after delivery.
- Products returned after the 7-day window.
- Items purchased during final clearance sales, where marked non-returnable.
How to start a return
- Email support@quettamart.com or call/WhatsApp +92 318 3087314 within 7 days of delivery.
- Share your order number and clear photos of the product and its packaging.
- Our team will confirm your request and arrange a courier pickup or guide you on sending the item back.
- Once we receive and inspect the item, your replacement or refund is processed within 3–5 working days.
Damaged or wrong items
If your parcel arrives damaged or contains the wrong item, we replace it free of charge — including all shipping costs. Where a replacement is not possible, you receive a full refund for the affected item.
Please keep the original packaging until the matter is resolved, as the courier may require it for a claim.
How refunds are issued
Since delivery is free on every order, no delivery charges apply to returns. If a return is approved due to our error (damaged, wrong or missing items), the full order amount is refunded.
- Bank transfer, Easypaisa or JazzCash — refunded to the account details you provide, within 3–5 working days of approval.
- Cash on Delivery orders are refunded by bank transfer or mobile wallet; COD amounts cannot be returned in cash.
- Online card payments are reversed to the original card through our payment partner; banks may take an additional few days to reflect it.
Exchanges
Prefer a different product or a larger pack instead of a refund? Tell us when you open your return request — if the item is in stock, we will arrange an exchange and settle any price difference.
Still unsure?
Every order matters to us. If anything about your delivery leaves you unhappy, contact us first — most issues are resolved within a day.
Quetta Mart
Questions about this policy?
Our team is happy to help — reach out any time and we will get back to you as soon as possible.
